EX1

The procedure below explains how to update the Firmware on the EX1 device, following an update of the EX1 mobile application on an Android or iOS smartphone. The procedure also provides some troubleshooting steps in case you see an error message.

NOTES:

1. If Auto-update is enabled on your smartphone application, it is possible that the EX1 application was updated without you being aware.

2. The first time you try to use your EX1 following the update to the mobile application, you will see the Incompatibility Detected message, informing you to update the firmware on the EX1.

1. After the EXFO EX1 mobile application upgrade on the smart device, and for the first time the smart device is trying to connect to the EX1 POD, a window pops up asking to do the  EX1 pod firmware updates.

2. Click on “EX1 update required” then accept the agreement.

3. Hit “DOWNLOAD AND INSTALL”

4. During the firmware download and installation, the power button LED on EX1 POD flashes amber.

5. Once the installation is completed, the EXFO EX1 device is automatically rebooted and the connection to the smart device will be re-established.

Troubleshooting Steps

If you see one of the messages below, follow the troubleshooting steps shown after the images.

Possible Warning: No Network Connection on 10/100/1000M Electrical

Proposed Solution: 

• Ensure network connectivity through the RJ-45 interface
• Check Network settings (DHCP, or Static IP)
• Charge the battery to at least 30%
• Once a Network connection is enabled, the software download and installation can proceed

Possible Warning: No Network Connection on Wi-Fi

Proposed Solution:

• Connect to a Wi-Fi network
• Charge the battery to at least 30%
• Once a Network connection is enabled, the software download and installation can proceed

If the above steps do not resolve the problem, you could try performing a "Restore to Factory default settings".

You will find the "Restore to Factory default settings"  procedure in the user manual or in the following knowledge article ( Reset EX1 to factory default )

Resetting the EX1 to its default settings/configuration performs the following;

• Returns to factory firmware version
• Returns to factory default settings
• Clears all test reports from the EX1 device memory