MAX Optical tester - How to resolve the 'Unexpected error in USBDataMover.exe' message

Applies to

MAX-700B/C/D series, MAX-FIP, MAX-900 series, MAX-5205


When trying to use the DataMover Application you get the following error message:

Procedure to follow

To resolve this error when trying to use the Data Mover Application, you will need to perform a System recovery of the unit. 

Note: You can use the Windows File Manager application which is also available on the unit's desktop to transfer test data from the tester prior to carrying out the procedure.

The system recovery procedure is documented in the knowledge article found at the following link: