Applies to
TestFlow, MAX-700B/C/D series, MAX-900 series, MAX-FIP
Problem
User is unable to connect when attempting to log into the TestFlow Application on the MAX Optical tester, and is getting the following error message: 'The Network connectivity is unavailable. Connect to the network and try again.'
Troubleshooting steps
| Possible Cause | Proposed Solution |
|---|---|
| The unit has a TestFlow software version previous to version 2.9 . |
TestFlow application version 2.9 or later is required. This is a mandatory requirement to support the platform's implemented TLS 1.2 security protocol. The installed software version can be checked from the units desktop by selecting : -> Configuration -> Software Updates If the TestFlow application is previous to 2.9, then you will need to download the latest version for the unit from the EXFO software download area Note you will need an EXFO website account to be able to download the software. You will be prompted to register if you do not have one. |
| The unit is not connected to internet | Ensure the MAX Optical unit is connected to the internet via a good quality LAN, Wifi or Hotspot connection. |