Will EXFO update the software on my instrument while it is at the service center?


Applies to

General Information

Question

Will EXFO update the software on my instrument while it is at the service center?

Answer

As a general rule, EXFO will NOT update the software on your product unless:

  • You specifically request that the software be updated (please request this in the comments section of your RMA request).
  • The repair requires a complete software reinstallation, in which case the latest version will be installed This can occur when we need to replace a disk drive or major processing boards that include onboard operational memory devices.


Please remember to safely back up or copy your data before shipping your products to EXFO.