Applies to
General Information
Question
What is an RMA?
Answer
RMA stands for Return Merchandise Authorization and is used by EXFO to process all products returned for repair, calibration and upgrade services.
Each RMA has a unique number (RMA number) that allows you to track your product’s progress throughout the service cycle. When you receive the RMA confirmation email, it will include:
- The RMA number
- The estimated costs and descriptions of the services requested
- All shipping instructions
You should verify the information in the RMA documentation to ensure it reflects the services you require. Please contact your RMA customer service representative if you notice any discrepancies, or if you have any questions.
Please do not ship any products to EXFO unless you have received an RMA confirmation email.