Unable to connect to TestFlow on the MAX Optical tester - Network Connectivity error


Applies to

TestFlow, MAX-700B series, MAX-700C series, MAX-900 series, MAX-FIP

Problem

User is unable to connect when attempting to log into the TestFlow Application on the MAX Optical tester, and is getting the following error message: 'The Network connectivity is unavailable. Connect to the network and try again.'

Network Connectivity error



Troubleshooting steps

Possible Cause Proposed Solution
The unit has a TestFlow software version previous to version 2.9 . 

TestFlow application version 2.9 or later is required. This is a mandatory requirement to support the platform's implemented TLS 1.2 security protocol.

The installed software version can be checked from the units desktop by selecting :

-> Configuration

-> Software Updates 

If the TestFlow application is previous to 2.9, then you will need to download the latest version for the unit from the EXFO software download area

Note you will need an EXFO website account to be able to download the software. You will be prompted to register if you do not have one.

The unit is not connected to internet Ensure the MAX Optical unit is connected to the internet via a good quality LAN, Wifi or Hotspot connection.