Applies to
FTB-Lite & FTB-Pro
Introduction
Use this procedure when EXFO Technical Support asks you to send a diagnostic report for investigation. The FTB-Lite/Pro automatically collects the required information, creates a compressed diagnostic package, and sends it securely to EXFO.
Procedure to follow
Reference: FTB-Lite Series / FTB-Duo User Guide, page 162 (PDF page 174 of 188)
From the main window or any application window, tap the Help icon (?).
In Help and Resources, tap Contact us.
Tap Send report. The unit gathers the diagnostic information, creates a compressed package, and sends it automatically.
Important: After sending the report, notify EXFO Technical Support and provide the instrument serial number. The serial number is required to locate and access the diagnostic report.