Applies to
AXS-130, AXS-120
Introduction
If your AXS-120 or AXS-130 has software error, you can perform a recovery or a factory reset using the procedure below.
Procedure to follow
Using the Recovery Mode on Your Unit
If you ever encounter major problems with your unit (for example, the unit does not behave the way it used to), you can use the recovery mode to attempt to solve the problem. You can perform the following actions in the recovery mode:
> Reboot the system: this will restart the unit.
> USB update: this will update the unit using a file you have put on a USB drive and connect to the port.
> Wipe the data and perform a factory reset: this option will erase all of the data on the unit but keeps the latest version of the system and application that were installed on the unit.
CAUTION
> Once the reset operation is started, it cannot be canceled. Make sure to transfer any data that you wish to keep prior to starting the recovery operation, as they will be permanently lost.
To use the recovery mode on your unit:
1. Ensure that the battery level of your unit will be sufficient to start the unit when instructed to do so.
2. Turn off your unit (shutdown).
3. If applicable, disconnect the USB cable.
4. While pressing and holding the reset button on the bottom of the unit using a small blunt object, push the on/off button. Release the on/off button as soon as the unit beeps once, but continue to hold the reset button as long as the unit's LED is lit or for about 10 seconds.
5. In the recovery menu, select which task you want to do by tapping on the screen until you highlight the desired one:
6. Once your choice is highlighted, press the on/off button to start the task, then follow the on-screen instructions.
7. Once your unit has restarted, set the operation language, read and accept the EXFO license agreement, configure the date and time, and select the desired distance units.
8. Once your unit has restarted, configure the regional parameters, and reconnect your unit to your smart device as you did when you first received your unit.
If you continue to have issues, please contact our technical support team.