AXS-1xx series recovery procedure


Applies to

AXS-115 AXS-120 AXS-130

Introduction

If you ever encounter major problems with your unit (for example, the unit does not behave the way it used to), you can use the recovery mode to attempt to solve the problem.

Procedure to follow

Using the Recovery Mode on Your Unit

You can perform the following actions in the recovery mode:

> Reboot the system: this will restart the unit.

> USB update: this will update the unit using a file you have put on a USB drive and connect to the port.

> Wipe the data and perform a factory reset: this option will erase all of the data on the unit but keeps the latest version of the system and application that were installed on the unit.

CAUTION

Once the reset operation is started, it cannot be canceled. Make sure to transfer any data that you wish to keep prior to starting the recovery operation, as they will be permanently lost.

 

To use the recovery mode on your unit:

  1.  Ensure that the battery level of your unit will be sufficient to start the unit when instructed to do so. (no red battery icon on screen or red, steady LED on unit's front panel)
  2. Turn off your unit (Shutdown)
  3. If applicable, disconnect USB cable.

 

CAUTION

To avoid damaging your unit, do not use metallic objects such as the ball of a pen to push the reset button. Always use a non-metallic object. 

Make sure that the unit is off before proceeding to the next step

 

4. While pressing and holding the reset button on the bottom of the unit using a small blunt object, push the on/off button. Release the on/off button as soon as the unit beeps once, but continue to hold the reset button as long as the unit's LED is lit or  for about 10 seconds.

 

CAUTION

DO NOT TURN OFF your unit while the recovery operation is underway. Doing so may damage your unit.

5. In the recovery menu, select which task you want to do by tapping on the screen to go from i=one to the next until you highlight the desired one.

6. Once your choice is highlighted, press the on/off button to start the task, then follow the on-screen instructions.

7. Once your unit has restarted, set the operation language, read and accept the EXFO license agreement and configure as desired.

8. Once your unit has restarted, configure the regional parameters, and reconnect your unit to your smart device.