MAX-700B/C/D series, MAX-FIP, MAX-900 series, MAX-5205

The troubleshooting steps below may be helpful if;

• you are unable to connect to a WIFI network or,
• you are having difficulties to maintain a stable connection.

Possible Cause 1: You have an earlier software installed, prior to SI 2.27.

Proposed Solution

• Improvements were made in SI 2.27 and later.
• We recommend to install the latest SI software
• You will find the instructions in this knowledge article.

Possible Cause 2: You are trying to connect to a 5 GHz WIFI channel.

Proposed Solution

• The WIFI port in this product does not support 5 GHz channels.
• Please connect to a 2.4 GHz channel.
• You may consult this KB article for more information.

Possible Cause 3: There are too many WIFI channels in your environment.

   Proposed Solution

• Sometimes the MaxTester has trouble maintaining WIFI connection where there are a high number of active WIFI channels.
• If possible move to an environment where there are fewer WIFI channels.
• If possible use the wired ethernet port.
• If possible work off-line and then connect to WiFI in a more suitable environment.

Possible Cause 4: Incorrect WIFI encryption configuration

   Proposed Solution

• Click the Advanced button in the WIFI Configuration utility

• Select the correct profile for your network

Possible Cause 5: You may have an older unit with a single WIFI antenna.

   Proposed Solution

• The original units had a single internal WIFI antenna. These units are identified by a blue WIFI sticker and will require a strong WIFI signal strength for a stable connection.

• Later units have duel internal antennas and are identified by a green WIFI sticker.