MAX-700B/C/D series, MAX-FIP, MAX-900 series, MAX-5205

During the startup process on rare occasions the unit may stop booting at the "world" splash screen.

Possible Cause 1: Unit is in an undefined state.

Proposed Solution

• Press and hold down the “Power” button for 20 seconds.
• Keep holding until 20 seconds have been reached, release the button.
• Power on the unit normally.

Possible Cause 2: Some files are corrupted.

Proposed Solution

• Perform a recovery.
• Follow the instructions in this article.

Possible Cause 3: Unit power management is in an undefined state.

Proposed Solution

• Contact EXFO Technical Support for instructions on how to access the battery.
• Momentarily disconnect the battery.
• Power on the unit. 

Possible Cause 4: Unit requires repair.

Proposed Solution

• Request an RMA for repair at one of our service facilities.