FIP-500 Software Update error message - Unable to reach the update server.

Applies to

FIP-500, Exchange


When attempting to update the FIP-500 software in accordance with the documented procedure, you receive the message below.

Troubleshooting steps

Possible Cause 1: You are no longer connected to the public internet.

Proposed Solution:

  • Verify your connections and try again.


Possible Cause 2: Your network security is preventing connection to the EXFO update server.

Proposed Solution:

  • Try a different network with less severe security.


Possible Cause 3: If the problem persists

Proposed Solution:

  • Contact EXFO support