Applies to
FIP-500, Exchange
Problem
When attempting to update the FIP-500 software in accordance with the documented procedure, you receive the message below.
Troubleshooting steps
Possible Cause 1: You are no longer connected to the public internet.
Proposed Solution:
- Verify your connections and try again.
Possible Cause 2: Your network security is preventing connection to the EXFO update server.
Proposed Solution:
- Try a different network with less severe security.
Possible Cause 3: If the problem persists
Proposed Solution:
- Contact EXFO support