What should I include with my product when sending it for repair or calibration?
You should only send what you would like to have serviced or what EXFO Technical Support has asked you to send. It is not necessary to send accessories, batteries or other associated products or modules, unless you want EXFO to evaluate those products. If you do decide to send additional products, please make sure to include the serial numbers of each one on your RMA request.
When EXFO receives your material, we will:
- Make a complete list of what was received, including accessories
- Validate if the correct service was selected
- Quickly inspect any additional products where no service was requested
- Quickly inspect accessories and/or batteries
If we find that a service needs to be changed, or that any of the no-service-required products need maintenance, or whether any of the main accessories require replacement, we will contact you with our recommendations and request your approval for the additional services.