Unable to connect FIP to Android Device

Applies to

FIP-415B, FIP-425B, FIP-435B


To connect with your FIP probe wirelessly, the Android device will need to connect to your FIP Wi-Fi network. If the ConnectorMax application is not displaying your FIP wireless probe, follow the steps below

Troubleshooting steps

Possible Cause 1: Wi-Fi not connected to FIP

Proposed Solution:

  • Enable the Wi-Fi on the Android phone
  • Pair using the latest ConnectorMax application (available on Google Play)
  • Verify that the FIP Wi-Fi LED is powered on; if not reboot the FIP and check with another device (laptop or EXFO compatible device)


Possible Cause 2: Android Wi-Fi setting

Proposed Solution:

  • Open the Wi-Fi settings, press on the ActionMenu (3 dots) and select “Advanced Wi-Fi”
  • UNCHECK the “Switch to mobile data; Switch automatically to mobile data when internet in unavailable via Wi-Fi.” setting
  • Depending on the Android version, it may be called “Smart network switch


Possible Cause 3: Another Wi-Fi network has connected to your Android phone

Proposed Solution:

  • Turn off Auto-reconnect for other wi-fi networks in the area
  • This will prevent other networks from reconnecting to your phone, and dropping the FIP