EX1, EX10 & EX10-PRO

How to send the diagnostic data from your EX1, EX10 or EX10-PRO for further analysis.

There are different methods depending on the state of the unit and the situation. The 4 methods listed here are described further below.

1. Upload Diagnostic Data when the EX device is connected to a network
2. Upload Diagnostic Data from the incompatibility screen
3. To send self-test diagnostic data by email 
4. Generate Self-Test Diagnostic Data from the incompatibility screen 

1. Upload Diagnostic Data when the EX device is connected to a network

Note: The procedure requires the EX device to be connected to a network. Once the steps below are completed, the diagnostic data is uploaded to the EXFO cloud. 

a. Connect your device with the app and select the gear at the top at right



b. In the setting window go to the end of the menu and select Device Information

c. Once you are in the Device Information, you will find the serial number of the unit



d. To send the diagnostic data to the server, you have to tap on the serial number 7 times.

The device will show you how many touches are left to send the data to the server



e. Once you select 7 times the diagnostic file will be sent to the server and the device will let you know that has been sent





2. Upload Diagnostic Data from the Incompatibility screen.

Note: this is useful when the app version is newer than the EX device version. In the case the EXs app is newer than the firmware, the EX device displays an Incompatibility Detected screen. Once the steps below are completed, the data is sent to the EXFO cloud.

a. On this screen, the diagnostic data can be sent with 7 taps on the "download and install a compatible..." text. This procedure may fail on faulty or fragile connections. You may then consider the procedure below.

3. To send self-test diagnostic data by email

Note: this is useful when the EX device has problems of connectivity and needs to send a down-scale version of the diagnostic report via the mobile device.

Once the steps below are completed, the diagnostic data is available to share by email (or other methods).

a. Connect to the EX device and enter into the Speedtest screen.

b. Go to the Settings by pressing the gear icon located in the top-right screen position.

c. Go to the Device Information screen

d. Press on Model Number

e. A message saying "your EX device is up to date: " should be visible.

Now press 7 times on this message. Starting from the 3rd press, progression messages will appear.

f. A diagnostic "long operation" warning will appear. Press OK. Generating this report usually takes around 20 seconds but on faulty or fragile connections, it could take up to 18 minutes.

g. Select the option to send this report by email and send it to the concerned.

4. Generate Self-Test Diagnostic Data from the incompatibility screen

Note: This is useful when the app version is newer than the EX version and the EX device has problems of connectivity or no connectivity.

Once the steps below are completed, the diagnostic data is available to share by email (or other methods)

a. On this screen, the self-diagnostic data can be sent with 7 taps the text under the "download and install a compatible..." text. This can be either the "no network connection" warning or the connection details.

Note: The Self-Test diagnostic data will contains a JSON file, pod-diagnostic.json.
To convert this file into a more user-friendly view, you may replace the literal carriage return symbol (\n) by true carriage returns.
Notepad ++ can be used for this; from menu Search -> Replace, Find what: \\n, replace with: \n, check Wrap Around and set Search mode to Extended.