EXFO Exchange mobile, Android, IOS

If when using the EXFO Exchange mobile application on either Android or IOS smart devices, you encounter an issue you may be asked by the EXFO Technical support teams to provide the logs from the application to assist in the investigation of your issue.

From the Mobile application menu page select the options Help & Resources:

Then select the option: Contact support

You will then be able to select the 'Send logs' option

Then select the option:  'Include and send'

You will then get a confirmation at the bottom of the screen that the logs have been successfully sent.

NOTE: When contacting the EXFO Technical Support teams you will need to provide the approximate date and time you sent the logs along with the serial number of the EXFO handheld unit you were using in conjunction with the mobile application, so the associated logs can be retrieved.