MAX-700B/C/D series, MAX-900 series, EXFO Exchange

You may be requested by EXFO Technical Support to provide EXFO Exchange logs and the FlowAutomation folder from your MAX optical tester. These files are used to help investigate issues observed while using the Exchange application.

This article explains exactly which files are required and how to transfer them from your MAX tester to a computer for submission to EXFO.

Once both sets of files have been copied to a USB stick, you can compress (zip) them and send them to EXFO using the provided upload link or by email (depending on file size).

Note: Ensure your USB stick is using the following supported file systems: FAT, FAT32, and exFAT. The NTFS file system is not supported by the MAX Optical testers.

Files Required from the MAX Tester

Please collect both of the following items:

1. FlowAutomation folder

Location: /DATA/Metrino/FlowAutomation

Requirement: Copy the entire FlowAutomation folder

Note: /DATA/Metrino is a hidden folder. To make it visible, open File Manager, then go to:
View > Folder Options, and uncheck any options that hide system or hidden files.

2. EXFO Exchange logs

Location: \Temp\EXFO

Requirement: Copy only the Exchange log file(s) found in this folder.

Procedure to Transfer Files

1. Insert a USB stick into the MAX optical tester.

• Supported file systems: FAT, FAT32, and exFAT
• NTFS is not supported by MAX optical testers.

2. Open the File Manager application on the MAX desktop.

3. Copy to the USB stick:

• The entire /DATA/Metrino/FlowAutomation folder
• The Exchange log file(s) from \Temp\EXFO

4. Transfer both items from the USB stick to your computer.

5. Zip the copied folder and log file(s) together.

6. Send the zipped file to EXFO via the upload link or email provided by Technical Support.