Applies to
EXFO Exchange mobile, Android, IOS
Introduction
If when using the EXFO Exchange mobile application on either Android or IOS smart devices, you encounter an issue you may be asked by the EXFO Technical support teams to provide the logs from the application to assist in the investigation of your issue.
Procedure to follow
From the Mobile application menu page select the option - Help & resources
In the Help & Resources window select the 'Support - Report an issue or send a feedback' option:
You will then be able to select "Call us" option.
The following menu tab will open:
Press the "Send diagnostic report" button. A confirmation will follow.
Please write down the reference number and provide it to the EXFO technical support team, so the diagnostic report can be associated with your support ticket.