EXFO Exchange mobile, Android, IOS

If when using the EXFO Exchange mobile application on either Android or IOS smart devices, you encounter an issue you may be asked by the EXFO Technical support teams to provide the logs from the application to assist in the investigation of your issue.

From the Mobile application menu page select the option -  Help & resources

In the Help & Resources window select the 'Support - Report an issue or send a feedback' option:

You will then be able to select the Email  'Report an issue' option.

The following menu tab will open, please give as much detail as possible in this window.

Once you have filled out the information window you will be able to proceed with selecting the send button.

You will then be prompted with the following Acknowledgement pop-up window.

You will need to select the 'Consent and Send' button after reading the terms to proceed.

A New message is then generated as below:

You will then need to select the blue arrow at the bottom of the message page, this then sends the message packet to the EXFO Technical support via your smart device's mail application.

If successful, you will be able to see the email in your mail applications sent items folder with the heading 'Help request EM-X-YYYY' 

This reference will be used by the EXFO Technical support team to find the logs you have sent.